Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.

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Terms and Conditions


Terms and Conditions:

IMPORTANT NOTICE: It is illegal to sell alcohol to person under the age of 18. By placing an order, you must confirm that you are 18 years old or above. You must ensure that no other person under 18 years old shall use your login to purchase alcohol products. Aged 18 or above (identification required) person must be present to take delivery at designated address or at Remfly Store. Otherwise delivery shall be withdrawn and attempted at another time to be agreed between customer and us. 

 

Sales

 

Member Registration

 

Payment

•  All prices listed are in Hong Kong dollars and credit cards will be charged in Hong Kong dollars. 
• We accept Visa, MasterCard, UnionPay, WeChat Pay, AliPay (HK & China), PayMe, American Express 

 

Order Notification

• Our website orders only accept purchase for delivery in Hong Kong/ Macau to a specified billing address or collection at a designated physical store located in Hong Kong/ Macau.
• Once your order successfully submitted, you will receive an email confirmation of the order.

 

Store pick-up service [store address]

Delivery Service

  • Enjoy free delivery service to a specified address for any purchase HK$1000 or above. Order below HK$1000, HK$100 delivery charge is needed.
  • Our delivery time slot is only available from 11am to 6pm on Monday to Friday, 11am to 1pm on Saturday, except Sunday and public holiday. For special request on the delivery time, please contact us via email/ phone.
  • Delivery service is only applicable to locations in Hong Kong Island, Kowloon, or the New Territories.
  • An additional charge $350 will be applied to delivery in Tung Chung, Discovery Bay and Ma Wan (additional fee will be collected upon the delivery).
  • No delivery will be made to restricted areas, non-fixed addresses, hotels, warehouses (where registration is needed for entry), ferry terminals or Post Office Boxes & Post Boxes.
  • Once the order is confirmed, we shall confirm with you accordingly and advise the date and time of delivery.
  • You are requested to examine the products immediately upon delivery for any deficiencies and/ or damages. Exchange or refund must be logged at the time of delivery on spot to your designated address, otherwise any damages shall be deemed to have occurred thereafter.
  • If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery.
  • In the event of any dispute, the decision of Remfly shall be final and conclusive.

Delivery Address Requirements and Additional Fees

The delivery address must have an unobstructed lift access directly from the building entrance to the customer's floor, and no steps should need to be climbed before or after the lift. Additionally, there must be a legal and safe temporary parking space available, such as a parking lot or metered space. Deliveries to village houses are only made to the entrance of the village parking area.

Special Circumstances Handling

If any of the following situations occur, including but not limited to:

  • The building has no lift
  • The lift is under maintenance
  • The size of the goods is too large to use the lift
  • The area below the address only has no-parking zones (e.g., double yellow lines)
  • Lack of any legal parking facilities that allow safe parking

All delivery services will automatically be changed to ground-level or downstairs delivery. If there is no parking space downstairs, delivery will occur at the nearest available parking location.

Additional Fees Explanation

If the customer still requests handling of the goods under the above circumstances, the following additional fees will apply:

Situation Charging Standard Fee
Vehicle cannot directly reach the delivery location Handling distance exceeds 50 meters or takes more than 2 minutes HK$100
Stair handling All stairs are summed up, calculated per ten steps, per unit of each item HK$50 increment

The above additional fees will be collected on-site at the time of delivery. Please prepare cash for payment.

 

Cancellation or refund

 

 

FREE GIFT Promotion - Terms and Conditions

  • Only one discount code can be used per order.
  • Limited to single-order purchases of Selected Bundle Set that meet a specified amount; Selected Bundle Set include all bundle products in>this LINK ，excluding any single bottles: 
    Amount Spent Gift Received
    HK$1,000 Carmes De Rieussec 2010 (37.5cl) x 1
    HK$2,500 Carmes De Rieussec 2010 (37.5cl) x 3
    HK$6,000 Carmes De Rieussec 2010 (37.5cl) x 12

 

  • The offer is only valid for use in Hong Kong.
  • All prices shown are in HK dollars.
  • This promotion cannot co-exist with the welcome offer, but it can co-exist with the Limited-Time Clearance promotion、Legendary Bordeaux、Summer Champagne Special and the Burgundy White Wine Special.
  • After spending the specified amount, the gift will be automatically added to the shopping cart page. If the gift does not appear in the cart or order details page, and the customer has not notified our customer service team and received a response before successfully placing the order, it will be considered as forfeiting the gift. (Please confirm whether the order has used any discounts. Once the order is placed, no changes can be made.)
  • All redeemed gifts are non-refundable and cannot be exchanged for cash, other gifts, or services.
  • Remfly is not responsible for any loss, damage, or personal injury caused directly or indirectly by the use of the gift.
  • Photos are for reference only.
  • While supplies last; once they are gone, the offer ends.
  • Remfly reserves the right to make the final decision in case of any disputes.

 

Legendary Bordeaux | 2009 & 2010 Sale - Terms and Conditions

  • Customers who purchase 3 or more selected Legendary Bordeaux 2009/ 2010 wines in a single order can enjoy 5% discount; purchasing 6 or more selected Legendary Bordeaux 2009/ 2010 wines in a single order can enjoy discount.
  • This discount applies only if the selected Legendary Bordeaux 2009/ 2010 wines meet the required quantity for the transaction; the selected Legendary Bordeaux 2009/ 2010 wines can be found at >this link.
  • The discount is valid until July 31, 2025 (any early termination or extension will be announced separately).
  • The offer is valid only in Hong Kong, and all prices shown are in HK dollars (HK$). Images are for reference only.
  • Offer valid while stocks last. Remfly reserves the right to make the final decision in case of any disputes.

 

Summer Champagne Special Sale - Terms and Conditions

  • Customers who purchase 2 or more selected Summer champagnes in a single order can enjoy 10% discount.
  • This discount applies only if the selected Summer champagnes meet the required quantity for the transaction; the selected Summer champagnes can be found at >this link.
  • The discount is valid until AUG 31, 2025 (any early termination or extension will be announced separately).
  • The offer is valid only in Hong Kong, and all prices shown are in HK dollars (HK$). Images are for reference only.
  • Offer valid while stocks last. Remfly reserves the right to make the final decision in case of any disputes.

 

Burgundy White Wine Special Sale - Terms and Conditions

  • Customers who purchase 1 or more selected Burgundy White wines in a single order can enjoy 10% discount.
  • This discount applies only if the selected Burgundy White wines meet the required quantity for the transaction; the selected Burgundy White wines can be found at >this link.
  • The discount is valid until July 31, 2025 (any early termination or extension will be announced separately).
  • The offer is valid only in Hong Kong, and all prices shown are in HK dollars (HK$). Images are for reference only.
  • Offer valid while stocks last. Remfly reserves the right to make the final decision in case of any disputes.

 

Limited Time Clearance Offer - Terms and Conditions

  • Customers who purchase clearance sale products in a single order totaling HK$2,500 or more can enjoy an additional 10% discount. (Start from 18 June, 2025)
  • This discount applies only if the total amount of clearance sale products in the transaction meets the specified amount; the clearance sale products can be found at >this link.
  • Clearance sale products may be updated periodically, and eligibility is based on the clearance product list on the day the order is submitted.
  • The offer is valid only in Hong Kong, and all prices shown are in HK dollars (HK$). Images are for reference only.
  • Offer valid while stocks last. Remfly reserves the right to make the final decision in case of any disputes.

 

Welcome Offer - Terms and Conditions

  • Only one discount code can be used per order.
  • This offer is only applicable to new customers who register on remfly.com.hk : A one-time discount is available on the purchase of HK$1,080 or more.
  • This offer cannot co-exist with the Free Gift Promotion, but it can co-exist with the Limited-Time Clearance promotion、Legendary Bordeaux、Summer Champagne Special and the Burgundy White Wine Special.
  • Please confirm the status of the discount before placing your order, as changes cannot be made after order confirmation.
  • The offer is valid only in Hong Kong, and all prices shown are in HK dollars (HK$).
  • This offer is non-transferable, not redeemable for cash or other products.
  • Remfly reserves the right to make the final decision in case of any disputes.

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Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.

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